Purchase Policy
Last updated 28 September 2026
Buying tickets
When you buy a ticket on GrandPass you enter into a contract with the event organiser, who is the seller. GrandPass processes the payment on the organiser's behalf and issues your ticket.
Payment
Payments are handled securely by Stripe. GrandPass does not see or store your full card details. Your booking is confirmed once payment succeeds.
Booking fee
A small booking fee may be added at checkout. It is always shown clearly before you pay and covers the cost of running the platform, secure payment and your digital tickets.
Your ticket
Your ticket is delivered by email with a QR code and can be added to Apple Wallet or Google Wallet. Keep it private. It is scanned at the door and can only be scanned on the day of the event.
Prices and availability
Prices, ticket types and seating are set by the organiser. Availability is shown in real time and GrandPass does not oversell an event.
Refunds and consumer rights
Refunds are handled by the organiser; please read the Refund Policy. Nothing here affects your statutory rights under UK consumer law.
GrandPass is operated by Forge9x Ltd, registered in England and Wales.
Questions? Visit our support page.